Ordering Information
Big Books and Gifts offers 100% secure online shopping 7
days a week/24 hours a day. No credit card information is stored on our servers.
We accept Visa, Mastercard, Discover, American Express and PayPal.
PayPal is our online ordering processor. You do not need a PayPal account
to order from Big Books and Gifts. Select the appropriate option at checkout to
pay with a credit card.
Customer Service and Return Policies
Big Books and Gifts provides a 100% money back guarantee.
If you are dissatisfied with the purchase for any reason, return your item
within 30 days of receipt for a full refund.
It is HIGHLY recommended when
returning items to Big Books and Gifts, to use a service that provides tracking.
UPS will provide a tracking number for each package returned and the United
States Postal Service provides delivery confirmation on packages for a small
cost. Return labels that have been issued from Big Books and Gifts will include
a pre-paid delivery confirmation label that must be attached to the package you
are returning.
We will not issue refunds for items that said they have
been sent but never received.
The following conditions apply:
-
Wrong
Order Shipped/Defective/Damaged merchandise – If the merchandise that
arrives is the wrong item or is defective or damaged, we will gladly replace
the item at no cost to you. Contact returns@bigbooksandgifts.com
and state the problem. Please include the order number from the original
packing slip. We will issue a pre-paid label for the return. Once the item
is received in our warehouse, we will issue a refund or replacement,
whichever you choose.
-
Unhappy
with selection – If you decide that you no longer want the merchandise
or are unhappy with the selection, we will accept returns for refunds or
replacement within 30 days of receipt. All items MUST be returned in their
original condition and packing. We cannot issue refunds for merchandise that
has been opened and used. Items sold as new, but returned as used will not
be issued a refund. We do not issue refunds for return postage. Contact returns@bigbooksandgift.com
and state the reason you are returning the item. Please include the order
number from the original packing slip. Once the item is received in our
warehouse, we will issue a refund or send out a replacement.
-
New
Books – We will gladly refund the full purchase price of a new book if
it is returned within 30 days of receipt. The book must be in the same new
condition that it was received. We do not issue refunds for new books that
have been used and returned. (i.e. damaged jacket/cover, dog-earred, etc.).
Contact bookreturns@bigbooksandgifts.com
and state the reason you are returning the book. We do not issue refunds for
return postage on New Books.
-
Used
Books – We do not offer refunds for used books.
